We understand the importance of making a significance jewellery purchase and would like to make this easy for you.
For customers in the United Kingdom, we offer convenient payment options, including:
- Klarna Pay Later: Complete your purchase now and defer the payment with Klarna Pay Later.
- Klarna Instalments: Split your payment into interest-free instalments with Klarna Instalments.
- Novuna: Spread the cost of your purchase over time with Novuna finance
Klarna Pay Later - Up to £1,000
With Klarna's Pay Later option, you can conveniently pay for orders up to £1,000.00. Pay for your jewellery up to 30 days after placing the order, without any interest or additional fees.
How it Works:
During checkout, choose Klarna's Pay Later option. You'll be redirected to Klarna's website to confirm your payment choice. Klarna will assess your eligibility through a soft credit check, which doesn't impact your credit score. No card details are required to complete the order.
Once your jewellery is made and shipped, you have 30 days from the shipment date to complete your payment. There are no further obligations or questions asked.
When you're ready, make a secure payment through Klarna's app or website using a credit or debit card.
Returns: If you're not entirely satisfied with your purchase, you can return it within 60 days of receiving it for a full refund or exchange. Once we receive the returned item, we will cancel your flexible payment option with Klarna, and you'll be refunded any amount paid. Refunds are typically processed within five days.
For any questions or inquiries about flexible payment options, please contact our customer service. For specific questions about your application or to review your payment terms and conditions, please visit www.klarna.com/uk/customer-service
Klarna Three Instalments - Up to £1,000
Spread the cost of your purchase over 6 to 36 months with Klarna's financing option for orders up to £1,000.00.
How it Works:
During checkout, select Klarna financing as your payment method. You'll be directed to Klarna's website to choose your preferred payment plan.
To qualify for flexible payment, complete a credit application. You'll receive an instant decision on your application, allowing you to proceed with your order. Depending on the chosen plan, a low setup fee may apply.
Once your order is confirmed, our jewellers will start making your item and ship it to you within the agreed timeframe. You can conveniently make monthly instalment payments online or through Klarna's app. Please review the applicable interest rates before applying for credit.
Returns: If you wish to return your purchase within 60 days of receiving it, you can do so for a full refund or exchange. Once we receive the returned item, we will cancel your flexible payment option with Klarna, and you'll be refunded any amount paid. Refunds are typically processed within five days.
If you have specific questions about your application or need information about your payment terms and conditions, please visit www.klarna.com/uk/customer-service.
Novuna Finance Options - Up to £25,000
We offer two interest-free credit options: 6 months and 9 months.
The 6-month interest-free credit is applicable to items priced above £500.
The 9-month interest-free credit applies to items priced above £1,500.
We also offer three interest-bearing options: 12 months, 24 months, and 36 months.
All interest-bearing options have an interest rate of 13.9%.
The 12-month interest-bearing option is available for items priced above £1,500.
The 24-month option is for items priced above £2,000.
The 36-month option is for items priced above £2,500.
24 Months Interest Bearing:
Cash Price: £2250.00
Deposit @ 10%: £225.00
Loan Amount: £2025
Total amount of Credit: £2250
APR (Representative): 13.9%
Number of Payments: 24
Monthly Payments of: £96.35
Total Amount Payable: £2537.40
What is the eligibility criteria?
To be eligible for online finance, you need to meet the following criteria:
You must be a resident of the United Kingdom and have lived in the UK for at least the last 12 months. You must be 18 years or older. You should be employed, working at least 16 hours per week, or retired with a regular income.
Homemakers are welcome to apply in their own name, and their spouse's employment details will be required for the application process.
Please note that online finance is not available for residents of Eire.
How to apply for finance online?
To apply for finance and make your purchase, follow these steps:
- Shopping Bag: In the Shopping Bag, choose the "Pay by Finance" option and select your preferred deposit and finance option. Please note that a minimum deposit of 10% is required.
- Checkout: Proceed to Checkout to make the deposit payment.
- Credit Application: After completing the deposit payment, you will be redirected to the Novuna Personal Finance website to fill out your online credit application.
- Application Approval: Once your finance application is approved, you will receive an email with instructions on how to download the finance agreement.
- Review and Sign Agreement: Carefully review the agreement, ensuring all details are correct. You can either electronically sign the agreement (if available) or print and sign it twice.
- Submit Agreement: Mail the signed finance agreement to the address provided on the agreement.
- Order Processing: Once Novuna receives your finance agreement and completes additional checks, your items will be shipped to you.
When do my repayments start?
Your monthly repayments for the financed purchase will begin one month after the items have been delivered to you.
What is the processing time?
- Your finance application will be processed as soon as you complete it online.
- You will receive an instant decision regarding your application: Approved, Referred, or Declined.
- If your application is marked as 'Referred,' Novuna will conduct additional checks, which may take around 48 hours on average. They will contact you via email if any supplementary information is required.
- Once your application is approved, you'll have the option to sign the credit agreement within a few minutes.
- You'll receive an email notification once your finance application is approved.
- You can electronically sign the credit agreement in most cases. If printing and returning the agreement is necessary, follow the instructions provided.
- Your ordered products will be held for you until Novuna Personal Finance receives your completed and signed agreement.
- After Novuna approves your agreement, The London Victorian Ring Co will contact you regarding the shipment of your item(s).
What are the fees?
There are no arrangement fees or hidden extras associated with credit.
Who is providing the credit?
Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through www.fca.org.uk
Mr MM & S Smookler trading as The London Victorian Ring Co is Authorised and Regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 994494.
Credit subject to status and affordability. Terms & Conditions Apply.
What if my application is declined?
If your finance application is declined, your deposit payment will be reimbursed within two working days to the same debit or credit card used for the transaction.
You can also choose to pay the balance using a debit or credit card. Please contact The London Victorian Ring Co to discuss alternative payment options.
If my application is not successful, can I re-apply?
Yes. Novuna acknowledges that your circumstances change and just because we have refused a previous application, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.
Will your credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
You should send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:
Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
Equifax Ltd., Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US
Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.
Can I request delivery to an address other than my home?
To safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.
Our Financial Complaint Procedure
If you have a complaint about any aspect of the goods you purchased from us, we take it very seriously. Please feel free to contact us using your preferred method:
Phone: 020 7193 4412
Address: The London Victorian Ring Co, 100 Hatton Garden, London, EC1N 8NX
Complaints about your finance agreement:
If your complaint is related to the finance agreement connected to your purchase, you can still inform us about it. We will forward your complaint to your credit provider, Novuna. Novuna will acknowledge and thoroughly investigate your complaint and provide a response within eight weeks.
What to do if you can't reach an agreement:
If you are not satisfied with Novuna's response to your complaint regarding the finance agreement, you may have the option to escalate the matter to the Financial Ombudsman Service. You must contact them within six months of receiving Novuna's final response letter.
You can reach the Financial Ombudsman Service through the following methods:
By written letter: Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0300 123 9 123
For more information, visit the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
For any assistance or inquiries regarding your finance options, please don't hesitate to contact us at The London Victorian Ring Co. You can contact us by telephone on 020 7193 4412 or by email at firstname.lastname@example.org, and we'll be more than happy to help.