Frequently asked Questions
Yes, our rings can be customised with various gemstones and diamonds according to your preferences. The metal's white luster complements the brilliance of gemstones and diamonds, enhancing the overall elegance of the ring.
If you do not know the ring size required, please select the ‘I don’t know’ option. Your ring will be made in an average size, and can be re-sized free of charge the first time within one year after purchase. For advice, it is best to call us and we will be happy to advise you on the best ring size to select. Please call us on 0207 193 4412. We are here to help!
If you're planning a surprise ring gift, here are some strategies to help you deduce the right size:
- Use your own fingers as a reference by comparing them to her engagement ring finger.
- Check if she has any rings she frequently wears on the intended finger. Bring it to us, and we'll assist you in determining the size. If that's not feasible, a local jeweller can help you identify the ring size.
- Consider consulting her close friends or family members, if suitable.
Remember, finger sizes can fluctuate during the day, often being a tad larger in the evenings. It's best to measure early in the day or when your hands aren't too warm. A well-fitted ring should feel secure around your finger without rotating. It's typical for a ring to slide past the knuckle with a gentle push and then sit comfortably at the finger's base. Be aware that your ring might feel a bit snug when trying to take it off at night or during warmer times.
For more information on ring sizing, view our guide on measuring a ring size.
Your new piece of jewellery is designed to stand the test of time, becoming a cherished keepsake for future family generations.
We take immense pride in the craftsmanship of every jewellery piece sourced from us. Each item undergoes rigorous quality control tests, ensuring it meets the highest standards.
To further assure you, we provide a lifetime warranty against manufacturing discrepancies. Should your item exhibit any manufacturing flaw, we commit to either repair or replace it at no additional cost.
Our warranty doesn't cover excessive wear and tear, physical abuse, either accidental or otherwise and loss of gemstones. If the item has been altered or resized by the client, another jeweller, or any third party, the warranty is voided.
We strongly recommend securing independent insurance for your jewellery. This will safeguard against potential loss, theft, or damages not encompassed by our warranty.
An insurance valuation accompanies every piece of jewellery you purchase from us. This can be presented to your home insurance provider or a dedicated jewellery insurance firm. Should you require further details, don't hesitate to reach out.
For a comprehensive understanding of warranty exclusions, please refer to our Terms and Conditions.
We offer international shipping via FedEx to a broad range of countries. This includes all European Union nations, the USA, Canada, Australia, New Zealand, and the Caribbean. To see if we ship to your location, simply add your desired item to the cart, proceed to the checkout, and choose your country from the dropdown list. The list at the checkout will be up-to-date.
Upon dispatch, we'll share the FedEx tracking number with you, along with an estimated delivery date, based on FedEx's information. You can monitor your package's journey using this tracking number on the FedEx website. Your items are insured during transit and will arrive in a secure FedEx package.
Please note that a signature will be required upon delivery. Once the package is acknowledged and signed for, its care and safety become your responsibility. It's a good practice to have insurance for your jewellery. Consider setting up insurance coverage that activates as soon as you receive your piece.
For orders shipped outside the UK, be aware that local customs duties and taxes may apply. The recipient bears these charges. FedEx will facilitate the collection of these duties or taxes upon the package's arrival in your country.
Before finalising your order, we advise checking with your local customs authority to get a clear understanding of potential duties and taxes.