Visit Us in Person
Yes, we will be pleased to welcome you to our premises in Hatton Garden.
We are open from Monday to Friday between 9.30am to 5.30pm by appointment.
We are based at 100 Hatton Garden, London, EC1N 8NX. We see clients in the unique private meeting rooms in the London Diamond Bourse.
We are a five minute walk from either Chancery Lane Station (Central Line), or Farringdon Station (Metropolitan, Circle, Hammersmith, Thames Link).
To make an appointment, please either call on 020 7193 4412 or email on email@example.com
We post free of charge within the UK by Royal Mail Special Delivery.
This is a signed-for service with guaranteed delivery the next working day.
Items are posted for delivery between Tuesday and Friday.
If the item is a surprise, you may prefer delivery to your work address. You will be able to enter your work address as your 'Shipping Address' at the 'Checkout'. The Shipping Address is different from the Billing Address. The Billing Address must match the address associated with your card.
To protect your card against fraud, we are required to ask for further confirmation of identify and proof of work address. Please note, it is not always possible for us to send high value items to a work address.
Please contact us in advance if you would like to confirm that the item can be sent to your work address.
Alternatively, your credit or debit card company may be able to add another address to your card. If you prefer, please telephone your credit or debit card company to ask.
Once the other address (for example, your work address or family member's address) is added, please enter the Billing Address and Shipping Address as the same during the checkout process.
Yes, you can collect your ring in person when you have ordered your ring on-line. Please contact us to arrange an appointment time either by telephone 020 7193 4412 or by e-mail firstname.lastname@example.org.
The person who purchased the ring must be the same person who collects the item. Only items under £2,000 can be collected in person when ordered on-line unless there has been a prior agreement in writing.
In order to safeguard your payment card against fraud, you will need to bring with you:
- The receipt
- The same payment card used to purchase the item
- A recent utility bill to confirm your address, which must be the same address used for the card transaction.
- A driving licence or passport
For security reasons, we are only allowed to release the item with these forms of identification when you have ordered your ring on-line and are collecting in person.
We have appointments available from Monday to Friday between 9.30am and 5.30pm.
Jewellery in our Ready to Ship Collection is available to purchase immediately. These items can be viewed and purchased at an appointment or on-line.
Visit us in person to view the jewellery by appointment. Please call us on 020 7193 4412 or email on email@example.com to arrange an appointment.
We post to the rest of the world by FedEx.
Want to know the FedEx charges for your country? Just go to the checkout. Once you enter your country, the FedEx charges will appear.
Please be aware that import duties and other charges may be levied by Customs once your parcel arrives in your country. This is usually straightforward. Please contact your local Customs office for the duty and tax.
Returns or Exchanges
We want you to enjoy your purchase and for your jewellery to give you a lifetime of pleasure. However, should you decide to return an item, we offer a no-quibble 60 day return policy for the majority of items purchased on-line.
Please email us on firstname.lastname@example.org for the return shipping instructions.
For a full refund, items must be returned unworn and in their original packaging. Please return the GIA diamond grading report or gemstone grading report, if applicable.
If you would like to cancel an order before it has been posted, please contact us by e-mail on email@example.com.
Bespoke jewellery orders are non-refundable as they are made to the client’s design and/or specifications.
Bespoke orders include engraved wedding rings, full eternity rings, patterned men's wedding rings, personalised engraved jewellery, bespoke jewellery designs or design changes to an existing design.
Please see our Terms and Conditions for more information about our Returns Policy.
We accept Visa, MasterCard, PayPal, American Express, Visa Debit, Visa Electron, Maestro, Apple Pay, Google Pay, bank transfers and interest free finance.
You will be billed in British pounds (£ GBP) at the checkout. The international currency conversion rate displayed on the website is only a guide and the amount debited by your payment card will depend on the rate when the payment card records the transaction, and any charges made by your bank.
All the jewellery prices on the website include value added tax (VAT) of 20%.
If your delivery address entered at the checkout is outside of the United Kingdom, the 20% VAT will be removed from the item price before payment is requested.
Yes, it is safe to shop by credit card on our website.
This website is powered by Shopify who are certified Level 1 PCI DSS compliant.
What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls arounds payment data to reduce fraud.
PCI compliant software and hosting is needed to sell online and accept payments from Visa, Mastercard, American Express and Discover.
The Shopify Level 1 PCI certification covers the website, our shopping card and web hosting.
Interest Free Finance
We offer an interest free finance option of up to 9 months 0% APR. You can select the interest free finance option in the Shopping Bag.
You will be asked to pay a minimum of 10% deposit at the Checkout. Once your deposit, has been accepted you will be re-directed to the Hitachi Personal Finance website.
The process is simple and secure and it only takes a few minutes to complete the on-line finance application form. For further details, please visit the Interest Free Finance FAQs page.
Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority.
Ring Sizing Advice
We offer one free resizing for most rings within six months after purchase.
If you do not know the ring size required, please select the ‘I don’t know’ option.
Your ring will be made in an average size and can be re-sized within two sizes free of charge the first time within six months after purchase.
If your ring is three or more sizes either too large or too small, then there is a £70 resizing charge for the first resizing.
Hand engraved wedding rings are bespoke designs made especially for the ring size selected.
Depending on the complexity of the design, it is not always possible to re-size hand engraved wedding rings. Should a resize be necessary, please contact us to discuss the options for your ring.
Patterned men's wedding rings are bespoke designs and will incur a charge for resizing depending on the complexity of the design.
Full eternity rings cannot be resized.
Please contact us either by telephone or email to arrange a resize.
For advice, it’s best to call us and we will be happy to advise you on the best ring size to select. Please call us on 020 71934412. We are here to help!
How to ensure the correct ring size when the ring is a surprise
If you are giving a ring as a complete surprise, there is no exact way to guess the correct size. Here are some helpful suggestions:
Compare her engagement ring finger with your own fingers so that you have a form of comparison for size.
See if there are any rings that she wears on the same finger that can be used to obtain a guide to her size. You can then visit us and we can help you gauge the correct size from your partner’s ring.
Alternatively, you could visit a local jeweller with your partner and kindly ask them for the UK ring size. If appropriate, ask her friends and family.
Working out your own ring size
It is always best to visit a local jeweller to measure your ring size.
You can visit us so we can check your ring size at an appointment.
It is worth noting the size of your fingers can change throughout the day and can often be slightly larger towards the end of day. It is advisable to measure your ring size at the beginning of the day, if possible, or when you are not too warm.
The perfect fit
Your ring should sit snugly on the finger. Ideally your ring should not spin around the finger. It is common to lightly push a ring over the knuckle and for it to fit comfortably on the base of the finger. Your ring may be slightly tighter to remove at night time or when you are hot.
Ring Size Conversion
Please contact us to confirm the UK ring size if you are ordering from outside the UK.
Please call us for advice 020 7193 4412
We always recommend visiting us so we can gauge the correct ring size.
If it is not possible to visit us, you may want to visit a local jeweller to determine the correct ring size.
Alternatively, please contact us and we can send you a ring sizer to check your ring size at home.
If your ring needs re-sizing, please contact us on firstname.lastname@example.org for the return shipping details or to arrange a resizing appointment.
Ring sizing typically takes between one to five working days.
Please allow five working days to re-size an engraved ring.
We will advise on the length of time when you visit us or contact us for return shipping details.
Shipping around the World
We ship to many countries around the world by FedEx. The list includes all countries of the European Union, USA, Canada, Australia, New Zealand and the Caribbean. Once you place the item in the cart and enter the checkout, please select your country. The list of countries changes occasionally. The most up-to-date list of countries will be in the checkout.
Tracking your parcel
We will contact you on shipping day with the FedEx tracking number for the parcel. We will also give you an estimated delivery date based on FedEx guidance. You will able to track the progress of your parcel on the FedEx website with the tracking number.
Signing for your parcel
Items are insured while in transit and will be delivered in a FedEx box.
FedEx will require a signature on delivery. Once the parcel is signed for, the responsibility for your item passes to you.
We recommend that you arrange for insurance for your jewellery. You may be able to arrange for insurance cover to commence as soon as you receive the jewellery.
Customs Duty Guidance
Local customs duties and taxes will be applicable for items being shipped outside of the United Kingdom. All customs duties and taxes are paid by you. FedEx will arrange for collection of customs duties or taxes when your parcel arrives in your country.
We recommend contacting your local customs office to confirm the duty and taxes before placing your order.
All the jewellery prices on the website include value added tax (VAT) of 20%. If your delivery address entered at the checkout is outside of the United Kingdom, the 20% VAT will be taken off the item price before payment is requested.
If you are based in the European Union, you do not pay the UK (VAT) of 20%. You will be expected to pay local VAT on your item when your parcel arrives in your country.
Please note that payment is taken in British pounds (£). The amount debited by your payment card will depend on the rate when the payment card records the transaction, and any charges made by your bank.
For custom-made and bespoke items, we will confirm the prices and delivery charges by e-mail prior to purchase. We will e-mail you a link to a secure payment page.
The Sample Service for wedding rings allows you to try on the samples in the comfort of your own home.
Choose from both men’s and women’s wedding rings. Samples are available for nearly all the wedding rings.
If you are interested in using this service, please get in touch with us by telephone on 020 7193 4412 or by email on email@example.com. You can also use our contact form.
There is a fully refundable deposit for the sample rings. Select up to three rings to be sent to your home.
We recommend insuring your jewellery. Please insure your jewellery for the retail replacement value stated on the insurance valuation included with your purchase.
Please contact us by email or telephone if you would like further advice on insuring your ring.
We offer one complimentary polishing and cleaning for clients who have purchased both their engagement and wedding rings from us.
It is always nice to have your engagement ring looking like new on your wedding day. Your ring can be dropped off to us in the morning and collected the same day. Please contact us at least two weeks prior to your wedding day to arrange a convenient time.
We recommend having your rings professionally cleaned and polished every few years. We will also check the gemstones in the ring setting to ensure they are securely in place. We offer the cleaning and re-polishing service at a nominal cost of £12 per ring after the first complimentary re-polish.
We are here to help you in the event of any accidental damage that affects any jewellery purchased from us. We can usually repair minor accidental damage with a minimal charge within a short timeframe. We make all the rings ourselves and all repairs are also done in-house.
Once we have seen the piece of jewellery, we will be able to give you an accurate quote. If necessary, we will provide you with a written quote for the insurers before any work is carried out. Please contact us on 020 7193 4412 if your item of jewellery purchased from us needs a repair.
Caring for your jewellery for a lifetime
By keeping your jewellery in good condition you are ensuring it will retain its lustre and appeal in the future.
We recommend removing jewellery before showering, swimming, cleaning, gardening, playing sports, sleeping or handling harmful chemicals. Chemicals found in everyday substances like hairspray, lotions, cosmetics, or chlorine in swimming pools can permanently corrode the alloys in gold jewellery and damage gemstones.
It is always best to remove your jewellery at night before going to sleep, and placing your jewellery back on after you have got ready.
Storing your jewellery
We recommend storing each piece of jewellery separately to prevent them from scratching or denting each other. The box the item came in, or another jewellery box with individual compartments, can make a good place to keep it. Avoid throwing jewellery into a drawer or on top of a chest of drawers, as this can lead to scratches on the metal and gemstones.
Cleaning your jewellery
Your jewellery can be cleaned with a soft toothbrush and washing up liquid. The small bristles of the toothbrush will help remove dirt that can accumulate on and under the gemstones. You could use a lukewarm moist cloth over the metal. Be sure to stop the sink’s drain to avoid accidents.
Every few years, you may want your rings professionally polished and cleaned. We offer a professional polishing and cleaning service. Please contact us for more information.
Diamonds, sapphires, rubies and aquamarines can all be cleaned in the same way with a soft toothbrush and washing up liquid.
We recommend taking great care with emeralds. Emeralds are prone to drying out which can cause the gemstone to crack.
Your new item of jewellery should last a lifetime and be a treasured heirloom to pass down through generations of your family.
We are confident in the quality of the workmanship of all jewellery bought from us. Each item goes through a number of vigorous quality checks utilising the highest standard of skill and care.
For peace of mind, we offer a life time warranty for manufacturing faults. If your item is faulty due to a manufacturing defect we will repair or replace the item without charge.
Our warranty excludes excessive wear and tear, physical abuse either accidental or otherwise and loss of gemstones. If the client, another jeweller or third party has altered or re-sized the item the warranty will not apply.
It is advisable to arrange independent insurance for your jewellery to cover loss, theft and damage that is not covered by the warranty.
Your jewellery purchased from us will come with an insurance valuation that you can give to an insurance company, which could be either your household insurance or another specialist jewellery insurance company. Please contact us if you need more information.
Please see the Terms and Conditions for exclusions to the warranty.