UK Delivery: Your jewellery will be sent free of charge by Royal Mail Special Delivery. This is a signed-for service for arrival by 1pm on Tuesday through Friday.
International Delivery: Your jewellery will be sent by FedEx. Shipping rates will be given at the checkout.
We want you to enjoy your purchase and for your jewellery to give you a lifetime of pleasure. However, should you decide to return an item, we offer a no-quibble 60 day return policy for the majority of items purchased on-line.
Please email us on firstname.lastname@example.org for the return shipping instructions.
Extended Holiday Returns
Please note we have extended returns until January 15th upon receipt, so that you can make sure your holiday purchases are perfect.
For a full refund, items must be returned unworn, in their original packaging and include the diamond grading report. If you would like to cancel an order before it has been posted, please contact us by e-mail on email@example.com.
Engraved wedding rings, full eternity rings, patterned men's wedding rings and bespoke orders are non-refundable. Bespoke jewellery orders are non-refundable as they are made to the client’s design and/or specifications.