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Returns Policy

We want you to enjoy your purchase and for your jewellery to give you a lifetime of pleasure. However, should you decide to return an item, we offer a no-quibble 30 day return policy for items purchased on-line.  

Please email us on contact@london-victorian-ring.com for the return shipping instructions.

For a full refund, items must be returned unworn, in their original packaging and include the diamond grading report. If you would like to cancel an order before it has been posted, please contact us by e-mail on contact@london-victorian-ring.com.

Please see our Terms and Conditions for more information about our Returns Policy.

Bespoke Orders

Bespoke jewellery orders are non-refundable as they are made to client’s design and/or specifications. These items include engraved wedding rings, full eternity rings, personalised engraved jewellery, bespoke jewellery designs or design changes to an existing design.

Bespoke jewellery is not available to purchase directly from the e-commerce website. You will be sent a personalised payment page if you are purchasing a bespoke item.